What we do

Service Model

At FSM, we believe delivering impactful outcomes relies not just on what we deliver, but how we deliver it. Our service model is built to be flexible, transparent, and aligned with your business goals — whether you’re a startup, a mid-sized business or an enterprise.

Over 13+years of experience in software/product development across industries. Proven track record of repeat engagements — our clients trust us for long-term partnerships.

13+

Years Of Experience

  • Discovery & Alignment

    We kick off with a thorough business & technical discovery — understanding your goals, challenges, existing systems and constraints.
    We run workshops, stakeholder interviews, and review your landscape to map out what success looks like.
    Together, we align on clear metrics: time-to-market, ROI, scalability, risk mitigation and quality standards.

  • Engagement Options

    Depending on your needs and context, we offer multiple engagement models:
    (i) Fixed-Scope, Fixed-Price — best when deliverables are well-defined and changes are limited.
    (ii) Time & Materials (T&M) / Agile Incremental — ideal when you expect evolving requirements, iterative development and adaptiveness.
    (iii) Team Augmentation / Dedicated Team — when you want to scale your own team rapidly, bring in specialised skills or outsource an entire function.
    (iv) Hybrid / Outcome-Oriented — combining parts of the above, tied to specific business outcomes rather than just deliverables.

  • Delivery Process

    We lean on industry-proven engineering practices and a strong governance structure:
    We follow Agile / Scrum / Kanban (as suits your context), with regular sprints, demos, retrospectives and continuous feedback.
    Our cross-functional teams include product, UX/UI, development, QA, DevOps and if needed, data/AI specialists.
    We emphasise continuous integration / delivery, automated testing, code reviews, performance monitoring — so you get a high-quality, maintainable solution.
    Transparent reporting: you’ll get regular progress updates (burndown charts, sprint reviews, risk logs, dependency tracking) so you’re always in control.

  • Quality, Risk & Governance

    We embed QA & Testing from day one — functional, performance, security, usability.
    We maintain risk registers and manage dependencies proactively.
    Change control and architecture reviews ensure that the solution evolves in a sustainable way.
    Our governance includes monthly or quarterly business reviews — ensuring alignment with your strategic goals, not just the project plan.

  • Ramp-up, Scale-up & Flexibility

    Need to ramp up quickly? We can scale the team rapidly, drawing on our talent pool, specialists and flexible engagement models.
    If your strategy or market shifts, we adapt — pivoting scope, re-prioritising backlog, redeploying resources.
    Transparent cost structure means you can scale down as smoothly as you scale up.

  • Handover & Continuous Support

    At project-close or at each release, we ensure proper handover: documentation, training, knowledge transfer, support handoff.
    Post-launch support can include managed services, maintenance, enhancements and performance monitoring.
    We build the solution not just to launch, but to grow — so you are equipped for future releases, new features and evolving needs.

  • Outcome & Business Impact Focus

    We don’t just deliver software — we aim to deliver business value. Improved time-to-market, increased efficiency, new revenue streams, reduced risk.
    We measure success via agreed KPIs: adoption rates, performance improvements, cost savings, user satisfaction.
    Every engagement ends with a “what’s next” conversation: how can we keep improving? What’s the next phase?

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